Manager’s Messages

Please note that string lights on your balcony is prohibited according to the Aria Handbook Rules. Should you have lights visible from the exterior of the building, please remove them so to keep the building looking uniform.

Remember, according to the Rules and Regulations of the Association: “The acceptable time frame for winter holiday decorations for Condominiums is from the day after Thanksgiving until January 10.”

Half of the lobby will be stripped, cleaned, and waxed starting the morning of Thursday, January 11 at 12:00 am – 8:00 am with part 2 taking place the following Thursday, January 18 at 12:00 am – 8:00 am. Half of the lobby will be closed for the work to be conducted by our janitorial staff. For your safety please be mindful of the posted signs, caution tape and avoid walking through the work areas. Rather, go down the hallway towards to gym and exit/enter via the North Gate. Thank you!

On January 11 @ 8:00 am, Global Disposal will be disposing of all live trees. In order to participate, please refer to the posted signs and follow these directions:

• Trees must be as bare as the day it was cut down: Remove all tinsel, lights and decorations. The landfill will reject trees that are not properly prepared and your tree won’t be recycled.
• Wrap your tree when transporting: FREE green transportation bags are available for you and located outside the manager’s office on P1. Please wrap your tree when transporting it through the building to avoid dropping needles, which is not only messy but can damage our cleaning equipment.
• Free Pick-Up January 11th: Please have your tree in the designated tree disposing area prior to 8:00 am on Thursday, January 11 to ensure your tree is picked up. If you miss this deadline you will need to dispose your tree off-site on your own. DO NOT PLACE TREES IN  OR NEXT TO THE DUMPSTERS.

Tree Disposing Area on P1: This year trees will be collected by Stair #2 which is located directly in front  of the line of vision from the P1 elevator lobby. Signs have been placed to guide you. Please put your tree as close to the wall as possible as vehicles parked in the area need to be able to back-up. You may leave the tree bagged.

WHAT IS AN AFTER-HOURS EMERGENCY?

Did you know that every after-hours emergency call residents make is answered by the Aria General Manager? An answering service will first take your initial call then forward it to the Manager to respond within an hour… regardless if it is an actual emergency or not. The General Manager than calls the resident back to give information.

As you can imagine, getting a phone call at 2:00 a.m. from someone who locked themselves out of their unit is not respectful of the Manager’s time off when the issue is not an actual emergency. To clarify, here are common issues that are and are not emergencies.

ACTUAL EMERGENCY

• Garage gate stuck closed or open. Access system to the building is not working. Lobby doors are not locking;
• Flood or active leak into your unit or into the common area;
• Fire in the building and/or emergency alarms sounding;
• Someone trapped in an elevator.

NOT AN EMERGENCY

• Lock out of your unit or car (call a locksmith);
• Your car was towed or someone else is parked in your space (call the tow company Western Towing – info is on the gate);
• A clogged sink that is not flooding (call your own plumber);
• Loud party or noise violation (call security or police);
• “Beep” every few minutes from your neighbor’s smoke alarm (change the battery);
• One elevator not working (two others are still working so this isn’t an emergency);
• Car broken into or stolen (call the police to file a report then email Manager);

These are all examples of the type of calls the Manager has taken after-hours and on holidays on multiple occasions throughout the year from both homeowners, tenants, and guests of residents. Please carefully consider the situation and determine if the issue is an emergency (fire, flood, or breach of security).

The Management office will be closed on the following dates:

Friday, December 22 – Monday, December 25

New Years Day Monday, January 1.

The Manager will respond to voice messages and emails upon her return the next business day.

Should you experience a property threatening emergency please call 800-400-2284. You may also visit www.AriaHOA.com to view your account online.

Happy Holidays!

*Please note that a property threatening emergency includes a water intrusion/flood and breach in security. All other inquires should be emailed to the Manager msuarez@actionlife.com to be addressed upon the next business day.