What is Considered an After-Hours Emergency?

Posted By msuarez on December 29, 2017

WHAT IS AN AFTER-HOURS EMERGENCY?

Did you know that every after-hours emergency call residents make is answered by the Aria General Manager? An answering service will first take your initial call then forward it to the Manager to respond within an hour… regardless if it is an actual emergency or not. The General Manager than calls the resident back to give information.

As you can imagine, getting a phone call at 2:00 a.m. from someone who locked themselves out of their unit is not respectful of the Manager’s time off when the issue is not an actual emergency. To clarify, here are common issues that are and are not emergencies.

ACTUAL EMERGENCY

Garage gate stuck closed or open. Access system to the building is not working. Lobby doors are not locking;
Flood or active leak into your unit or into the common area;
Fire in the building and/or emergency alarms sounding;
Someone trapped in an elevator.

NOT AN EMERGENCY

Lock out of your unit or car (call a locksmith);
Your car was towed or someone else is parked in your space (call the tow company Western Towing – info is on the gate);
A clogged sink that is not flooding (call your own plumber);
Loud party or noise violation (call security or police);
“Beep” every few minutes from your neighbor’s smoke alarm (change the battery);
One elevator not working (two others are still working so this isn’t an emergency);
Car broken into or stolen (call the police to file a report then email Manager);

These are all examples of the type of calls the Manager has taken after-hours and on holidays on multiple occasions throughout the year from both homeowners, tenants, and guests of residents. Please carefully consider the situation and determine if the issue is an emergency (fire, flood, or breach of security).